FAQ
HOW CAN WE ASSIST?
Due to the nature of pre-owned vinyl, you may experience light distortion, pops and clicks while listening. Album sleeves and surfaces may show signs of wear. Vintage clothing and ephemera may also display signs of wear. All SOUNDBOX vinyl is rated Very Good or higher in quality, unless otherwise indicated in the product description.
Pre-Owned Inventory
All sales of Pre-Owned Inventory (albums and vintage merchandise) are final except under the following conditions:
1. Timeliness: All return matters must be handled in a timely fashion. Customers have five business days from the receipt of the order to communicate with SOUNDBOX regarding any complaints. Once a return request has been made, the customer has 5 business days to return the merchandise for a refund or replacement.
2. Processing Error: If an error has occurred in a customer order at the fault of SOUNDBOX, then SOUNDBOX will accept the item back for a refund or credit. However, if an error occurs at the fault of the customer ordering an item, SOUNDBOX cannot be held responsible.
3. Shipping Error or Damage: If an order is damaged or mishandled due to an error by our shipping company, please contact us at hello@soundboxsets.com within five business days of delivery to process a claim with the carrier. Please keep in mind that the return must be handled in a way that allows for proper survey of the damage caused. Photographs and/or return of the damaged order may be required.
New Inventory
All sales of New Inventory are final except under the following conditions:
1. Timeliness: All return matters must be handled in a timely fashion. Customers have five business days from the receipt of the order to communicate with SOUNDBOX regarding any complaints. Once a return request has been made, the customer has 5 business days to return the merchandise for a refund or replacement.
2. Defects: If New Inventory is defective due to an error by the manufacturer, we will replace that item. If there is not another copy of that item in stock, we will offer a credit for the cost of the item towards the purchase of another item.
3. Processing Error: If an error has occurred in a customer order at the fault of SOUNDBOX, then SOUNDBOX will accept the item back for a refund or credit. However, if an error occurs at the fault of the customer ordering an item, SOUNDBOX cannot be held responsible.
4. Shipping Error or Damage: If an order is damaged or mishandled due to an error by our shipping company, please contact us at hello@soundboxsets.com within five business days of delivery to process a claim with the carrier. Please keep in mind that the return must be handled in a way that allows for proper survey of the damage caused. Photographs and/or return of the damaged order may be required.
Returns must be authorized with SOUNDBOX before they are sent back. Unauthorized returns will not be accepted. All possible returns should be discussed with SOUNDBOX before any action is taken. You can reach the returns department by email at support@soundboxsets.com.
If you are unhappy with your merchandise, or to discuss damaged or lost items, please contact us at support@soundboxsets.com. Your satisfaction is our main priority.
All SoundBox orders are processed within 48 hours unless otherwise noted.
All SOUNDBOX orders are processed within 48 hours unless otherwise noted.
Domestic Orders
Standard Ground: Orders placed before 1pm PST should be received within 2-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Overnight: Orders placed before 1pm PST should be received the next business day. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Canada / International Orders
Express Worldwide: Orders placed before 1pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
MULTIPLE SHIPMENTS
Your SOUNDBOX order may be fulfilled from different locations. You will receive notification via email when your order is being split into multiple shipments. There is no additional shipping fee when your order is split into multiple shipments.
ORDER TRACKING
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.
Please view our full Terms & Conditions page.
Your privacy is important to us. For our full policy, please visit our privacy page.
Every SOUNDBOX comes with a curated collection of 8 pre-owned vinyl records in a sturdy, display-worthy slipcase. All SOUNDBOX vinyl is rated Very Good or higher in quality, unless otherwise indicated in the product description. With the exception of Special Edition Packages, each SOUNDBOX also comes with a limited edition art print, signed and numbered by the artist, as well as a modernist birch frame. Our current featured artist is Alexander Hanke from Berlin - check out his work! Special Edition SOUNDBOX Packages are one-of-a-kind, experiential collections that tell an imagined story about who originally bought the albums and how they might have lost them - only to be unearthed decades later. Each Special Edition SOUNDBOX package comes with a curated collection of 8 pre-owned vinyl records in a sturdy, display-worthy slipcase, alongside a mix of vintage clothing, luggage and other collectible treasures. All SOUNDBOX vinyl is rated Very Good or higher in quality, unless otherwise indicated in the product description.
Yes, SOUNDBOX deals exclusively in pre-owned vinyl. The production of vinyl records is a dirty business. The PVC used to make records can take up to 1,000 years to decompose, and archaic album presses consume more than twice the energy of newer (and much less common) injection-molding machinery. By working with pre-owned media, SOUNDBOX lowers the demand for newly-pressed albums and encourages responsible collecting.
Yes, all SOUNDBOX albums are playable. Due to the nature of pre-owned vinyl, you may experience light distortion, pops and clicks while listening. Album sleeves and surfaces may show signs of wear. All SOUNDBOX vinyl is rated Very Good or higher in quality, unless otherwise indicated in the product description.
We use 12 inch albums, or LPs in all our box sets, unless otherwise noted in the product description.
Yes! We would love to work with you on a custom SOUNDBOX. From stand-alone custom box sets, to bulk orders, we can accommodate your needs. Learn more here, and submit an inquiry - we will respond within 48 hours.
Interested in Corporate Gifting? Looking to build a SOUNDBOX collection for your hospitality business? We’ve got you covered.
Although this varies by project, our standard turn-around time for a Custom SOUNDBOX is 3-4 weeks from initial inquiry to shipping. Learn more here.
Yes! We are always looking to collaborate with like-minded brands. Let us know what you had in mind. Interested in Corporate Gifting? Looking to build a SOUNDBOX collection for your hospitality business? We’ve got you covered.
SOUNDBOX accepts payment via PayPal and all major credit cards.